FROM this season we are changing how away match tickets are allocated for first team games. The new process means you no longer have to save your match ticket stubs. It is much easier to use and will ensure we have a fairer way to allocate your tickets.
The new process will allocate away tickets based upon a points system. Supporters with the most points will get priority on away tickets.
All supporters who watched the team away from home last season will receive a letter or email detailing the new system and their current away point total.
THERE ARE FIVE STEPS1
We will allocate you points for your season ticket or priority membership and any away matches that you have purchased tickets for last season.
Points will be allocated in the following way:
Home Season Ticket Holders 1,000 points
Priority Members 500 points
Non-Member 0 points
Each Away Match 50 points
Please note away season ticket holders will continue to be sent their tickets automatically.3
For each away game that you bought a ticket last season, you will be awarded 50 away points, allocated to your personal account.
Check the number of away points you have online at www.canaries.co.uk and follow the links to buy online
. Your away points total will show in the ‘My Account’ section.
If you can’t go online please call us on 0844 826 1902 or visit in person at the Carrow Road ticket office or official stores at Chapelfield or the Castle Mall to check your points.
HOW TO PURCHASE YOUR AWAY MATCH TICKETS
You are able to purchase or apply for your away match tickets online at canaries.co.uk, by telephone on 0844 826 1902 or visit in person at Carrow Road, Chapelfield or the Castle Mall. Please ensure that you are purchasing the required amount of tickets in the same transaction so that your tickets are allocated together.
Please read below details on exactly how away tickets will be allocated. If you have any queries please call us on 0844 826 1902 or email us at email@example.com. Always include your customer number in your email.
HOW AWAY TICKETS WILL BE ALLOCATED1
All supporters with a predetermined number of points, which will vary game-by game, please see point 4 below, which will be able to purchase tickets in advance (as soon as we have all the information from the opposition) and your tickets will be sent as soon as we receive them.
All supporters with less than the predetermined number of points will be able to apply for a ticket and if we are able to offer supporters with your number of away points a ticket, the Club will contact you so you can purchase your tickets.
It is important that you apply if you would like to purchase a ticket, as this will help the Club decide if we require a larger allocation or not.
The predetermined number of points will vary depending upon the ticket allocation received.
The level of predetermined points for each away game will be advertised on our website and we will also email supporters with the ticket information for each game.
If you purchase or apply for tickets with other supporters, the tickets must be purchased in the same transaction. To do this online you will need to register the other supporters as your friends and family in the ‘My Account’ section.
If you are applying with supporters with different away points totals you will only be able to apply together when we reach the lowest number of away points in your group. If you do not do this and purchase your tickets in different transactions your tickets will be allocated separately.
For each away game each customer number will be allocated one lot of points, so if you have purchased two tickets for one game using one customer number you will only receive 50 points.
Points will only be allocated against competitive first team away match tickets purchased through Norwich City Football Club.
If you are a home season ticket holder and you have also purchased a priority membership you will only receive points for the home season ticket, you will not receive the priority membership points.
If during the 2012-13 season you purchased more than one away match ticket for a single match and would like to transfer the allocated points to the supporter who attended the game, please call us on 0844 826 1902 or email us at firstname.lastname@example.org. Always include your customer number in your email.