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Booking Terms & Conditions

CUSTOMER CARE 

The RDP recognises the importance of good customer care and will ensure that it has the staff and the mechanisms in place to provide this to its participants and guests.

The Customer Services department is the principal contact for suggestions, questions, complaints or concerns at the Regional Development Programme, you can e-mail these to the Operations Manager at matt.clements@canaries.co.uk

Participants can visit the RDP between 9am and 5pm at various hub facilities, Monday to Friday to register concerns or issues. The RDP will endeavour to respond to any issue within 5 working days.

The RDP operates official social media pages on Twitter (twitter.com/NCFCRDP) and Facebook (facebook.com/RDPNCFC) We will endeavour to respond to any customer services issues sent to our social media channels in an average of 24 hours, within normal working hours.

Letters and emails to the RDP will usually be answered within 5 days of receipt.

If the participant is unhappy with the reply, they can refer the matter to the RDP’s Operations Manager. If they remain unhappy, they can submit the matter to the RDP’s MD.

CHARGES

The charges for the Services will be as set out in the order or in default of such provision will be calculated in accordance with our standard scale of charges in force on the date of your order, as set out in our literature and on our website as follows:

We charge for our Services on a time basis. We charge for each hour/day we spend in providing our Services. From time to time we may have external funding to providesome of our Services for a reduced rate, where this is the case it will be stated on our website. We have no obligation to provide the Service at the reduced rate once the funding has ceased. The charges for the Services are exempt from Value Added Tax.

PAYMENTS

You must pay for the Services by submitting your credit/debit card details / cash at the time your order. We will deduct payment for the services then issue your booking confirmation.

Telephone orders will incur a booking fee of £1.50.

DELIVERY OF SERVICES

We will endeavour to deliver the Services to the delivery location on the date[s] specified in the Booking Confirmation, unless exceptional circumstances or events beyond our reasonable control prevent us doing so.

While RDP courses are designed to cater for participants of all abilities, it is necessary for children to have a minimum level of independence to take part in a non-disability course. This is to ensure that the level of coaching and supervision for the group as a whole is not diminished in any way and that RDP minimum operating standards are met. If an individual is deemed to require an additional amount of personal care, then RDP reserve the right to review that participant’s place on the course.

Our delivery of services may be affected by certain situations or events that occur that are not within our reasonable control. Where one of these occurs, we will attempt to commence or recommence performing the services as soon as the situation which has stopped us performing the Services has been resolved.

The following are examples of events or situations which are not within in our reasonable control:

  • Where weather conditions make it impossible or unsafe for us to perform any of the Services; or
  • Where we are unable to gain access to the delivery location to carry out the services at the times and dates, we have agreed with you; or
  • For other unforeseen or unavoidable events or situations which is beyond our control.

In some circumstances there may be a delay. If we do not start or complete performing the Services within a reasonable period from the date(s) we have agreed or notified, then you may either choose to continue to wait until we can perform the services or complete performing them or you can cancel the Contract.

If we know that the delay in us recommencing performing the Services will be excessive then we will offer you the option of either:

  • Continuing to wait until we are able to recommence performing the Services; or
  • Allowing you to cancel the contract and offering you a refund for those services which are outstanding.

Our duty of care towards children who are receiving the Services will commence fifteen minutes before each session, provided that the parent/guardian/authorised collector has notified us of the child’s attendance. The duty of care ceases at the end of each session, at which time it reverts back to the parent/guardian/authorised collector (details of whom must be included in your order).

CANCELLATION / REFUND RIGHTS - for individuals.

In addition to your rights to cancel the booking, you may cancel any order by either writing by email or through the post or by phone. This must be received by us before the end of the seventh business day from the start date of the event/activity to receive a cash refund. If the cancellation comes after this 7-business day period then a discount code will be the only form of refund available.

Where we have started performing the services and you decide you wish to cancel the booking you will not be entitled to a refund, but you may be entitled to a credit note/discount code equivalent to the value of any part of the services that have not yet been performed. Notice of the cancellation must be made by either by email, post or phone outlining the reason for cancellation.

Credit notes/discount codes are issued at our discretion, on receipt of a written request, which must be received by us within seven days of cancelling the booking. They will not contain any reimbursement for services already provided or passed.

Discount codes can be used as payment for subsequent orders made over the telephone or using the online application by entering your code in the promotional codes box on the online booking form.

CANCELLATION / REFUND RIGHTS - for schools’ contracts.

Please refer to your contract for these terms and conditions.

SPONSORSHIP AND COMMERCIAL OPPORTUNITIES

The Regional Development Progamme provides a unique partnership environment attracting some top local businesses from across it’s regions. A varied and exciting range of sponsorship; promotional and advertising opportunities are available tailor made to specific company or brand objectives. For further details of the benefits and opportunities available, please contact the Operations  Manager.

WARRANTY

We warrant that:

  • We will use all reasonable endeavours to commence the provision of Services by the Commencement Date;
  • We will use all reasonable endeavours to complete the performance of the whole or any part of the services by the relevant completion date set out in the booking confirmation;
  • The services will be provided with all reasonable skill and care;
  • The services will comply with their description set out in the booking confirmation.

LIABILITY

Nothing in these conditions is intended to exclude our liability where

Consumer Protection Legislation or Contract Law prevents us from doing so, including:

  • For death or personal injury caused by our negligence; or 
  • For breach of the terms implied by the Sale of Goods Act 1979 and by the Supply of Goods and Services Act 1982;
  • For defective products under the Consumer Protection Act 1987; or
  • For fraud or fraudulent misrepresentation.

We will be liable to you for the reasonable and foreseeable losses you may suffer or incur as a result of our breach of these conditions. Except in unusual or exceptional circumstances, we expect these losses to be limited to the charges for the services.

TERMINATION

Either you or we may terminate the booking at any time on written notice to the other if that other;

Commits a material breach, or a series of breaches resulting in a material breach of the contract and such breach is not remediable or is not remedied within 15 days of written notice to do so; or

Is subject to an exceptional event beyond its reasonable control notified to the other party promptly upon its occurrence that renders the party giving notice of the event unable to perform its obligations under the contract for a period of more than 30 days.

NOTICES

Notices under the contract will be in writing and sent to the persons and addresses set out in the Booking Confirmation. They may be given, and received:

By first-class post, two Business Days after posting;

By hand, on delivery;

By email, on receipt of a delivery or read receipt mail from the correct address; or

By telephone on speaking to one of our representatives

GENERAL

WAIVER

No delay, act or omission by either you or us in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

RIGHTS OF THIRD PARTIES

This Contract is not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

ENTIRE AGREEMENT

The Contract constitutes the entire agreement between you and us in relation to its subject matter. No other terms apply.

DATA PROTECTION

We will use your customer information only in accordance with our Privacy Policy.

GOVERNING LAW & JURISDICTION 

This Contract will be governed by the law of England and Wales. Disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.

The Regional Development Programme recognises that it has an important role to play within the local community of the regions it operates in, and has developed a number of initiatives that recognise these special responsibilities.