Skip to main content Skip to site footer


26 January 2017

The story of our latest special guests at Carrow Road

NORWICH City Football Club are delighted to welcome Steve McCarthy from SERV Norfolk, Julia Pardoe and her baby Caitlin as Saturday's KarePlus Community Heroes as we celebrate the work of a local charity which provides a vital but little-known service to people in our area.

Just over a year ago, SERV Norfolk helped to save the life of baby Caitlin, who was born prematurely, and battling kidney failure and a complication with her heart and lungs that left her survival in the balance.

Caitlin’s consultant told her parents that they would try using blood and platelets in an attempt to save her, and that these would need to be transported from Cambridge to the Norfolk and Norwich Hospital, where Caitlin remained in the neonatal intensive care unit.

SERV Norfolk - a group of volunteers that transport urgent medical items to hospitals at night, and during weekends and bank holidays - carried out that vital transportation process, and with the help of the blood and platelets, Caitlin began to fight.

Just two weeks before she was due to come home, Caitlin had another scare, as she was rushed back into the NICU with suspected meningitis.

Again, she required blood during a weekend and the SERV Norfolk volunteers were there. Thankfully, Caitlin’s life was saved, and she joins Steve and her mum Julia on the pitch today.

Julia remembers the enormous part that SERV Norfolk played in Caitlin’s story, and told "Without this service, my baby would have died.

"It really is that real. At just over 11 months old, Caitlin is a beautiful little girl, full of life and love, and gives the biggest smiles.

"I could never repay these volunteers for what they have done."

SERV Norfolk is one of the chosen charities to be supported by our Community Sports Foundation’s Run Norwich 10K event, which opened for entries this week. 

To take part in Run Norwich, and help to support SERV Norfolk, visit, hit enter, and select the appropriate entry option while places remain available.

At every Sky Bet Championship home match, the Canaries will invite a deserving community-minded individual or individuals to be their Kare Plus Community Hero and place the matchball on a special plinth prior to kick-off. 

Whether the individual works in the emergency services or the armed forces, is a carer or charity champion, a super fan or a regional sporting hero, the initiative celebrates their contribution to the local community. 

If there is anyone you think deserves special recognition for their community efforts or personal achievements, please contact the Club via

Advertisement block