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Club continues to work with partners to keep domestic abuse victims safe

16 April 2020

Alongside all our partner agencies, Norwich City Football Club is working to ensure those vulnerable to domestic violence know help is still out there and they need not suffer in silence.

The coronavirus can disproportionately impact on those who already face many challenges in the home, which can be even more frightening during self-isolation with an abuser.

However, Norwich City Football Club is keen for victims to know there is someone there to help.

Moving to reassure victims of abuse, Business and Project Director Zoe Ward said: "Norwich City Football Club are committed to playing our part in keeping all of our staff, customers and stakeholders safe from harm. Our Designated Safeguarding Team continue to work with partner agencies to ensure the appropriate support can be accessed and that women, men and children in our county who have been or continue to be affected by this crime have a voice.”

How to get help

The police will always respond to emergency calls if you are in immediate danger and there are many local charities and organisations still working to help you through this difficult period where you may feel more at risk.

If you know someone who is the victim of domestic abuse, we encourage you to seek help.

Some charities and organisations will be offering support over the telephone or online, please see our list below if you need to contact someone for support or advice.

If you are in immediate danger you should still call 999. Police 101 is the non-emergency number.

Silent Solution calls to the Police

The Silent Solution system helps filter out accidental or hoax 999 calls from those who need genuine police assistance.

If speaking or making an immediate sound would put you in danger and you need immediate help, call 999 and stay on the line, then press 55 when prompted and the call will be transferred to the police, who will know it is an emergency call.

Local domestic abuse services and locations of service: 

Leeway: 0300 561 0077 Email: Website: 
Norwich, Broadland, Breckland, West Norfolk

Daisy Programme: 01953 880903 Email: FB:

Pandora: (contact online) Website:

Norfolk and Suffolk Victim Care: 0300 303 3706 Email: Website:

Sue Lambert Trust: 01603 622406 Email: Website:

SARC – Sexual Assault Referral Centre – The Harbour Centre: 01603 276381 (24/7) Email:  Website:

Spurgeons (Norwich Connect): 01603 628122 Email: Website:

Other useful local links and contact numbers (please check websites for current updates):

The Haven Project:

South Norfolk Early Help Hub
Complete an online request form for help

Norfolk Community Law Service: 01603 496623 / 07900 153753 (Clients can contact for appointments) Email: Website:

4 Women’s Centre: 0300 131 7983 Email: Website:

Norfolk and Suffolk Wellbeing Service
0300 123 1503 – Lines open 9am-5pm
Website: access support through your GP or any other health or social care professional, or you can self-refer using the form.

National domestic abuse helplines:

Women’s Aid – 24hr National Domestic Abuse Helpline – 0808 2000 247 or Website:

Refuge – National Domestic Abuse Helpline on 0808 2000 247 or contact the helpline via Refuge’s contact form at Website:

GALOP (LBGT+ Anti-violence charity): Helpline 0800 999 5428 Website:

Mankind Initiative (Male Victims): Helpline 01823 334244 Website:

Men’s Advice Line (Male Victims): Helpline 0808 801 0327

Respect (working with abusers to change their behaviour and male victims of domestic abuse): 020 3559 6650  Website:

The Home Office have published a factsheet of guidance on GOV.UK signposting support to victims and perpetrators of domestic abuse it also contains access to information on multi languages. Updated GOV.UK advice on domestic abuse and COVID-19

Resources for staying safe from domestic abuse during Covid 19:

National charity SafeLives have put together some information and resources for people living with domestic abuse, and the professionals supporting them during this difficult time.

SafeLives safety planning guide can help you think about what you might do over the coming weeks to stay safe in the home. Link to document

The charity Surviving Economic Abuse have produced guidance on economic abuse while self-isolating, as well as practical issues including benefits and sick pay. The guidance is updated regularly as the situation changes.

Mobile support and information available through Bright Sky app by Hestia

Bright Sky is a free to download mobile app, launched by Hestia in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The app can be used by specialist, non-specialist practitioners, other employers, and for anyone looking for information about issues around domestic abuse such as online safety, stalking and harassment and sexual consent. Find out more

Child Contact Arrangements

Rights of Women have produced this guidance on COVID-19 and child contact arrangements.

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