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FAQs: Club's new membership scheme

16 January 2020

Below are a number of answers to some frequently asked questions surrounding the club's 2020-21 membership scheme.

What are Norwich City trying to achieve with memberships?

Our memberships are designed to ensure there’s a fair and simple way for fans to watch us on a casual basis. Fans may live further afield or simply can’t commit to a season ticket, so a membership provides an opportunity for these fans to support the team both at home and on the road. We’re keen to increase our fanbase, and memberships provides an opportunity for new fans to follow the Club.

What membership options will be available for the 2020-21 season?

We’ve worked extensively with supporter groups to ensure the 2020-21 memberships are fit for purpose. As a result, we’ll have three memberships available for fans to purchase:

- Canaries: Home 
- Canaries: Away
- Junior Canaries (Under 16) 

What is the cost of a 2020-21 membership?

2019-20 members can renew for £25, assuming they do so by Saturday February 15. From Monday February 17, memberships will go on general sale and will cost £35. Junior Canaries memberships will also cost £25, while Junior Season Ticket holders can add on a Junior Canaries membership for an additional £15.

When can 2020-21 memberships be purchased?

Existing 2019-20 members
Friday, January 17 (9am)
General sale
Monday, February 17

How will tickets be released once they’re on sale?

Access to tickets is based on the number of games attended in the 2018-19 season (see below). So for example, fans who attended 8 home or away games last season will gain access to tickets in group 3 once tickets are released, assuming they purchase a relevant 2020-21 membership.

 

GROUP

1

GROUP

2

GROUP

3

GROUP

4

GROUP

5

GROUP

6

GROUP

7

GROUP

8

GUARANTEED TICKETS

 

 

 

 

 

 

10+ Home or Away games Match Pick 7+ Home or Away games 4+ Home or Away games 1+ Home or Away games All other members Season Ticket Holders General Sale
Above numbers are based on home or away games attended in the 2018-19 season (not combined).

How can I find out how many games I attended last season?

All members will receive a personalised letter, delivered to their address from January 17 2020, that provides a reminder of the number of games attended in the 2018-19 season. It’s important to note that these numbers are based on the records we have on our system. If fans used a ticket under someone else’s name, this will not count towards their allocation. 

What is the ‘Match Pick’ and when can I select my preferred fixture?

The Match Pick is designed to ensure fans have a better opportunity to secure tickets to a game of their choice. Existing members who renew by February 15 will have first access to the Match Pick. Once the fixtures are released in June, fans will have the opportunity to select their preferred game on a first-come, first-served basis. If successful, fans are guaranteed access to purchase a ticket in the Match Pick group when tickets for that game go on sale. This would replace the ticket available in their usual sales group. 

Can season ticket holders buy a membership?

Adult season ticket holders can’t buy a Canaries: Home membership, given they already have their seat at Carrow Road secured for the season. They can, however, purchase a Canaries: Away membership to watch the team on the road. Junior Season Ticket holders under 16 can secure a Junior Canaries membership for an additional £15, which among the many benefits, includes priority access to away tickets and an away Match Pick.

What other membership benefits are available?

MEMBERSHIPS AT A GLANCE CANARIES: HOME CANARIES: AWAY JUNIOR CANARIES
Priority access to home tickets ✔️   ✔️
Priority access to away tickets   ✔️ ✔️
Home Match Pick ✔️   ✔️
Away Match Pick   ✔️ ✔️
Membership Pack     ✔️
Yellow Rewards & Fixture list ✔️ ✔️ ✔️
Club shop discount (5% off when you spend over £20) ✔️ ✔️ ✔️
Discount on away travel   ✔️ ✔️
Access to member only events (additional cost)     ✔️
Access to member only area at the family FanZone     ✔️
Free shirt printing (on purchase of a 2020-21 replica shirt)     ✔️
Prize draw to become a Matchday Mascot     ✔️
Birthday/Christmas card     ✔️

CLICK HERE FOR MORE INFORMATION ON 2020-21 MEMBERSHIPS


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