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BT Sport Match Pass available to season ticket holders for West Ham game

5 July 2020

BT Sport are giving each Norwich City season ticket holder the option to claim a free Match Pass, which will enable them to watch City’s fixture against West Ham United on Saturday, July 11 (12.30pm kick-off) for free.

If a season ticket holder already has BT Sport, they do not need to use this service, as their current subscription will offer them the full experience.

Here’s how to register for your free Match Pass;

  1. Complete the simple registration form, which confirms your eligibility as a season ticket holder, by 10am on Thursday, July 9. You will not be able to claim a match pass after this point.
  2. On Thursday, July 9, you will receive an email from the Club, which confirms your unique Match Pass ID. Please visit, select Norwich City v West Ham United, and enter your details. You will receive an email confirming your successful registration.
  3. No later than 2 hours prior to kick-off, you will receive your log-in credentials via an email from BT Sport. Please note, if cannot locate this email, please check your ‘Junk’ folder before getting in touch with BT Sport.


How can I watch my BT Sport Match Pass?

The BT Sport Match Pass allows you to watch through the BT Sport App on iOS, Android, Windows 10, Chromecast, Samsung Smart TV, Xbox One, Apple TV Sony PlayStation 4 and NOW TV boxes. You can also watch online at

You should download the BT Sport app in advance of the day of the game.

Please note you should be over 18 to download the BT Sport app.

I’ve already got a BT Sport subscription. Do I need a BT Sport Match Pass?

No, if you’ve already got a BT Sport Subscription you can watch the match the same way you would normally. Plus if you watch through the BT Sport app, can enjoy every single benefit of the BT Sport app, some of which aren’t available through the Match Pass.

What matches can I watch with my BT Sport Match Pass?  

Season ticket holders invited by their club can watch the home games that BT Sport show.

Will I be able to watch the entire pre match build up and post-match show?

Yes, your BT Sport Match Pass will be available for several hours on one channel so you will be able to watch the pre match build up and post-match interviews.

Will I have access to the entire BT Sport App with the BT Sport Match Pass?

You will only be able to watch the channel your team is on, as well as some extra features of the BT Sport App.

Do I have to pay for the BT Sport Match Pass?

No, it is free of charge to selected season ticket holders.

I’ve forgotten my password for the BT Sport Match Pass. How do I reset it?

The password for your BT Sport Match Pass cannot be reset. If you are having any difficulties logging in to the app or website, please contact our dedicated team on 0800 876 6982.

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