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Club News

Club update on ticket and membership rebates

11 May 2020

Norwich City Football Club have made the decision to begin the rebate process for those supporters that have committed to a matchday ticket or experience, or who have a seasonal product (season tickets, memberships), for our remaining Premier League games or FA Cup tie in the 2019-20 season.

The decision has been made following a recent government announcement, in which it was confirmed that no professional sport, even behind closed doors, will take place in England until June 1 at the earliest.

All supporters impacted will be entitled to a refund, with the club committed to ensuring that those affected do not miss out financially.

The club estimates that approximately 36,000 supporters will be impacted.

Refund details for each of the club products affected are listed below.

Season ticket holders and members (2019-20)

Season ticket holders and members will be entitled to a full pro rata refund for all games that they are no longer able to attend. The club will confirm full details on the refund options available and how to claim these in due course. Work is ongoing to ensure this process is as seamless as possible.

Casual match tickets (2019-20)

Fans who have purchased a casual match ticket for an upcoming home or away league fixture, and or the home FA Cup quarter final tie against Manchester United, will have their match ticket automatically refunded by the end of May. The refund will be automatically issued onto the payment card that was used during the purchasing process.

Those who purchased tickets via any other method will be contacted by the club’s ticket office.

Matchday experiences (2019-20)

Any fan who has purchased a matchday experience, including mascot packages, for the 2019-20 season for any remaining home match at Carrow Road which they will now be unable to attend will be automatically refunded. The club’s Experiences Manager will be in touch with these customers directly to confirm the refund process.

Match-by-match hospitality (2019-20)

Any fan who has purchased match-by-match hospitality for any of the club’s remaining fixtures will be automatically refunded. The club’s hospitality team will be in touch with all those supporters affected.

All at Norwich City would like to thank supporters for their patience during what remains an uncertain and ever-changing situation. We continue to ask that supporters stay safe and follow the government guidelines surrounding COVID-19.

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