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Rebate details: How to claim

13 May 2020

Norwich City Football Club can now confirm details of the rebate options available for 2019-20 season ticket holders and members.

On Monday the club made the decision to begin the rebate process, after the government confirmed that owing to the current COVID-19 pandemic that no professional sport, even behind closed doors, will take place in the UK until June 1, at the earliest.

Following a significant response and further feedback from supporters, the club can confirm that three options will be made available for 2019-20 season ticket holders and members to claim or donate their pro-rata rebate.

Option one: Pro-rata refund

All 2019-20 season ticket holders and members are entitled to a full pro-rata refund based on the remaining 2019-20 fixtures that these fans are unable to attend.

Option two: Support the academy

Fans have the option to donate their pro-rata rebate to the club’s academy. The club have seen significant growth in academy productivity in recent seasons, with several youth players breaking through into the first team. Donating rebates to the club’s academy will further help development in this area.

Option three: Help the club’s Community Sports Foundation

The club’s official charity, the Community Sports Foundation, is facing significant potential losses of income in the region of £500k due to the COVID-19 pandemic. Fans can donate rebates to the Foundation to help sustain their vital community work. The Foundation will also be able to claim Gift Aid, increasing each fan donation by 25 percent.

How to claim a rebate

All 2019-20 season ticket holders and members will be sent a letter by post which confirms the rebate amount they are entitled to and a reminder of how to claim. Supporters will also be sent an email with these details. Please visit tickets.canaries.co.uk to ensure personal details are up to date.

Supporters can then claim their refund from 9am on Monday 1 June by completing the rebate application at canaries.co.uk/rebate. Supporters will be asked to select their rebate of choice, then prompted to visit tickets.canaries.co.uk to ensure personal details are fully up to date.

Supporters will have until Tuesday 30 June to complete this process and select their rebate option.


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