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Club News

Revised plan for 2020-21 season ticket holder rebates

6 October 2020

Following the recent update from the government and feedback from supporters, Norwich City have revised and updated details of the club’s rebate plan for 2020-21 season ticket holders.

The club is disappointed that, despite a recent successful pilot fixture with 1,000 fans in attendance against Preston North End, recent government and EFL guidance means that there will be a further delay to supporters returning to matches at Carrow Road.

The club can now confirm that it will no longer rebate season ticket holders on a game by game basis, instead opting to forward this season’s payments to secure seats for the 2021-22 campaign.

This will result in there not being a season ticket renewal period in January, as has traditionally taken place in previous years.

The club wishes for as many supporters as possible to retain their seat for the 2021-22 season. The benefits of retaining a season ticket for the 2021-22 season are as follows:

  • Access to a free iFollow match pass for eligible 2020-21 home and midweek away league games (subject to EFL continuation of this season ticket holder benefit).
  • Priority access to any 2020-21 match tickets that may become available towards the end of the season (subject to government guidelines surrounding the return of supporters to stadiums).
  • Season ticket price for the 2021-22 will have been frozen for a ninth consecutive season.

Should government and EFL guidance permit a return of supporters to games at Carrow Road during the 2020-21 season the club will issue a further update on a ticket application process

Season ticket holders will be sent full information via post in the coming days including information on how to apply for a refund.

Chief operating officer Ben Kensell said: “Like everyone else at this time, we’re concerned by the recent rise and increase in COVID-19 cases around the country. The safety of our supporters, wider community, staff and players remain absolutely paramount at this time.

“That said, we were very disappointed to hear of the government’s update and stance regarding the further pausing of a return of supporters to sporting events.

“We were incredibly proud of a very successful pilot fixture against Preston North End. It was a result of a lot of planning and hard work from many areas of our football club. We thank the fans for their compliance and patience during the process.

“There is no escaping from the fact that this is a very difficult and challenging time for our football club and wider industry. The current pandemic has cost our club tens of millions of pounds and as we continue to play behind closed doors that figure will continue to rise rapidly over the coming period.

“By offering season ticket holders the opportunity to put their 2020-21 spend towards a season ticket for 2021-22, we are able to ensure a smooth and seamless process moving forward.

“The support from our fanbase – moral, sporting and financial – during this time has been unwavering. Unfortunately, we don’t know when we’re going to be able to welcome supporters back to games at Carrow Road, but we ask that everyone continues to follow the wider guidance and that we do what we can to support each other throughout this time.

“We truly appreciate and thank our supporters for their continued support during what continues to be an incredibly difficult and challenging period for all.”

For a full list of frequently asked questions surrounding season tickets, refunds and payments click here.


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