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Matchday Experience Survey

Here at Norwich City we’re always keen to consult with our supporters on a range of issues about your football club. Your answers to these questions will help us to continually improve fans’ experiences of following the Canaries at Carrow Road and we will share the results of this survey once all the data has been collated.

This survey is also available to complete in person at: The Norwich City ticket office, main reception or NCFC Official Merchandise outlets.

All completed surveys will be entered into a free prize draw, with one entry randomly picked out to WIN A MEAL FOR TWO IN DELIA’S.

 for the Terms and conditions.

The deadline for completion is Friday May 3.
Thank you for taking part.

    1) What time do you arrive before kick-off at home games at Carrow Road?
    2) How do you normally purchase your tickets?
    3) How do you rate your experience when purchasing tickets? (1 - Poor, 5 - Excellent)
    4) In general how would you rate the quality of stadium facilities on matchdays? (1 - Poor, 5 - Excellent)
    6) How would you rate the quality of stewarding at Carrow Road on matchdays? (1 - Poor, 5 - Excellent)
    9) How often do you purchase food/drink on matchdays at Carrow Road?
    When do you purchase?
    10) On average, what do you spend on food on a matchday at our kiosks?
    11) Are you aware of our 1902 Bar outside the South Stand?
    Have you visited the bar?
    14) If NCFC had a matchday app, would you potentially purchase food, beverage and retail products from it that will guarantee a quicker collection when visiting on matchdays?
    15) With reference to the Club’s matchday programme ‘OTBC’, select which ONE statement most applies to you:
    16) Are you part of the Official Norwich City WhatsApp group?
    What do you like most about it? (Please select ONE)

    If you are not a member of the Official Norwich City WhatsApp group and would like to join, please email to receive details!

    17) Through which of the following channels do you most engage with the Club for news and updates? (Please select your TOP THREE)

    Here at Norwich City Football Club we welcome all feedback and have introduced a Supporter Services Manager to act as the primary contact point for fans to engage with us. Going forward, all complaints will be acknowledged within two working days and a resolution within a further five working days.

    19) When did you last make a complaint to NCFC?

    If there is anything you wish to discuss with regards to your complaint or were not satisfied with the resolution then please contact Rebecca Shearer at

    “ I would like to thank you for taking the time to complete this survey and share your thoughts.
    Here at Norwich City Football Club we value all feedback as it gives us the opportunity to know what we are doing well and where improvements could be made. I am really excited to be a part of the Club as Supporter Services Manager and look forward to spending time getting to know our dedicated and loyal fans. Once I have collated the results I will put together a report which will be made available on our website. Please do not hesitate to get in touch should you wish to discuss anything. ”

    Rebecca Shearer
    Supporter Services Manager