Academy Jackpot Terms and Conditions

The Academy Jackpot Rules

The game rules for The Academy Jackpot (effective from 30th September, 2021) can be found below:

Section 1: Introduction

The Academy Jackpot (the “Lottery”) will be operated as a subscription-based Society Lottery under the Gambling Act 2005 as amended from time to time (the “Act”).

The Lottery is promoted by Norwich City Football Club (licence numbers 004713-N-309329- 013 and 004713-R-311596-011) and conducted for the benefit of Norwich City Football Club Academy.

The Lottery is administered by the Lotteries Department of Norwich City Football Club.

These Rules apply to playing members of the Lottery. The terms of the Social Responsibility Statement are incorporated within these Rules.

Section 2: Definitions

“Act” The Gambling Act 2005 as amended from time to time.

“BACs” The organisation with responsibility for the settlement of UK automated payment systems, including direct debits.

“Chance” Each individual Game Number entered into the Lottery on behalf of a Member.

“Draw” The process by which winners are selected.

“Game Number” The number unique to each Member used to identify individual Chances which are entered into the Lottery.

“Lottery” The Academy Jackpot.

“Member” An individual who has registered with the Lottery and “Membership” shall be construed accordingly.

“NCFC” Norwich City Football Club.

“Promoter” The registered promoter of the lottery for the Society which introduced a Member or in support of whose objects the Member has joined the Lottery.

“Rules” The rules of the Academy Jackpot as set out below and amended from time to time.

“Social Responsibility Statement” The statement entitled ‘Social Responsibility’ produced by NCFC and amended from time to time, as set out on the NCFC lotteries website at www.canaries.co.uk/club/Lotteries/.

“Society” The lottery society operated by NCFC.

“Winning Number” The number as detailed in Rule 6.1.

Entry into the Academy Jackpot

2.1 The Lottery is promoted in accordance with the Act. In order to comply with the Act and to purchase Chances you will be required to confirm that:

• You are at least 18 years of age.

• You are resident in Great Britain.

• You will not buy or claim to buy Chances on behalf of any other person.

2.2 If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules 2.1 (a), (b) and (c) above then you will not be entitled to receive that prize.

2.3 In order to comply with the Act, Chances that have been purchased and entered into the correct Draw cannot be refunded.

2.4 By entering into the Lottery you agree to be bound by these Rules, and the applicable provisions of the Act and/or any relevant regulations made thereunder from time to time.

2.5 NCFC shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you if you have not complied with the Rules.

2.6 The Rules may be amended by NCFC from time to time and any changes will be notified to you.

3. Registration with the Lottery

3.1 You can only enter the Lottery by the completion of a valid application form which may be published in a variety of forms from time to time.

3.2 A valid registration is one which includes the following information together with the information set out in Rule 3.3 and 3.4 below:

(a) Your name and address, so that NCFC can write to you to confirm your entry into the lottery and contact you if you have won a prize.

(b) Confirmation that you are over 16 years of age (in order to ensure compliance with the Act).

(c) The number of Chances in the Lottery you wish to purchase.

3.3 You will also be asked to provide the following information:

(a) Your contact telephone number.

(b) Your date of birth.

(c) Your mobile phone number.

(d) Your e-mail address.

3.4 You will also be required to provide payment information relating to the purchase of your Chances. Payment may be made via the following methods and the relevant information which you must provide will vary depending upon the payment method.

(a) Direct Debit

(i) Information required will include your bank or building society details together with an instruction to such bank or building society to make payments by Direct Debit.

(b) Cheque

(i) A completed signed and dated cheque would be required when you register. Post-dated cheques will not be accepted.

(c) Debit card

(i) Information required will include card number, expiry date and card security number.

(d) Credit card

(i) Credit card will only be accepted in person.

(ii) Credit card payments are not accepted online, via the telephone, email, text message or by fax. Any payment attempted with a credit card will be refunded, and no Chances will be entered into the Lottery pursuant to such attempted payment.

(iii) Information required will include card number, expiry date, card security number and a signature.

(e) Any other payment method made available by NCFC from time to time

(i) The information required will depend upon the payment method.

3.5 NCFC shall be entitled to take any steps necessary to verify the above information and to process your registration. NCFC may (in its absolute discretion) refuse to accept an application for an individual to become a Member of the Lottery.

3.6 Following registration, NCFC will send you confirmation of your Lottery Membership. If you have chosen to pay by Direct Debit you will also receive an Advance Notification Letter.

3.7 The confirmation will specify your Game Number(s) and the first collection date under the direct debit and will confirm your name, address and any other details provided to NCFC as part of your registration.

3.8 It is your responsibility to ensure that the personal information you provide to us is accurate and NCFC cannot be held liable for any error.

3.9 If you discover any error in your name, address or any other details provided to NCFC as part of your registration when you receive your confirmation, then you must correct this by notifying NCFC in writing or by e-mail. NCFC will make any required corrections as soon as reasonably possible. NCFC shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to NCFC shall only become effective once the correction has been made.

3.10 Each Game Number is unique. A randomly selected Game Number will be issued to you with your confirmation of Lottery Membership. You may subsequently request an alternative Game Number if you wish at any time and this will be issued to you providing that it has not already been allocated to an existing Member.

4. Payment

4.1 Payment for Chances may be made by the following methods, as more particularly set out in Rule 3:

(a) Direct Debit

(b) Cheque

(c) Debit card

(d) Credit card payments (in person only)

(e) Any other method made available by NCFC from time to time.

4.2 Payment for Chances are made directly to NCFC. Therefore:

(a) Direct Debit payments will be referenced as NCFC Lotteries on your bank statement.

(b) Cheques must be made payable to NCFC.

(c) Debit card payments will be referenced as Norwich City Football Club on your card statement.

(d) Credit card payments will be referenced as Norwich City Football Club on your card statement.

(e) Any other method made available by NCFC from time to time would also be referenced as and be payable to NCFC on any appropriate documentation.

4.3 Credit card payments are not accepted online, via the telephone, email, text message or by fax. Any payment attempted with a credit card will be refunded, and no Chances will be entered into the Lottery pursuant to such attempted payment.

4.4 The price for each Chance is £12 or such other sum as NCFC may from time to time notify to you.

4.5 Your Chances and therefore associated Game Number(s) will not be entered into the Draw unless NCFC has received all amounts payable (in cleared funds) relating to your Game Numbers by 5:00pm on the Thursday of week prior to the week’s Draw. If there is a dispute regarding whether Chances have been paid for then such dispute shall be resolved by reference to payment details and records held by NCFC’s bankers and BACs.

4.6 Chances paid for by Direct Debit payments will be entered into the first available Draw taking place after the third working day after the Direct Debit collection has been made from your bank account.

4.7 You may cancel your Membership of the Lottery at any time by notifying NCFC in writing or by e-mail (or via any other methods notified to you by NCFC from time to time). Upon receipt of this notice NCFC will cancel future payments as soon as is reasonably practicable.

Any payments made prior to such cancellation taking effect but which have not been used to pay for Chances in previous Draws will be used to pay for entry for your Chances into future Draws, after which your membership of the Lottery will be cancelled.

4.8 NCFC may cancel your Lottery Membership (in its absolute discretion) at any time. NCFC will notify you of such cancellation as soon as reasonably practicable and will reimburse any amounts which have been paid but which relate to future Draws. Other than the reimbursement of any such amounts, NCFC shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you in relation to such cancellation.

4.9 All customer funds for use in future Draws paid to the Lottery are held in trustee status, to maintain a separation from NCFC’s own trading income, to protect those funds in the event of insolvency.

5. Changes to Member Details

5.1 Any changes to your details should be notified to NCFC in writing or by e-mail as soon as practicable. Changes to the bank or building society specified during registration may require the completion of a new Direct Debit Instruction. Further information regarding this can be obtained from NCFC upon request.

5.2 NCFC cannot be held liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you as a result of your failing to comply with Rule 5.1.

6. Draws

6.1 The Draw is a process through our service provider 7L (Tower Lotteries) random number generator data system. The number(s) generated by such system for each Draw shall be the Winning Number(s).

6.2 In order to comply with the Act only those Chances for which payment has been validly received (in cleared funds) are eligible for entry into the Draw.

6.3 On the happening of any event which prevents a Winning Number being selected then NCFC reserves the right at its discretion to select an alternative Draw process. Such changes will be published on the Lottery website: www.canaries.co.uk/club/Lotteries/

7. Prizes

7.1 Prize-winners will be determined by whether a Member’s Game Number relating to a Chance in the Lottery matches all or some of the Winning Number(s) as determined in Rule 6.1.

7.2 Prizes are issued as follows:

(a) Monthly prize of £1,000.00

(b) Monthly 10 prizes of £100.00

(c) Monthly 10 prizes of a Replica NCFC Shirt.

(d) Twice Yearly prize of £15,000.00 (May & December)

7.3 NCFC reserves the right to amend the prizes at any time. Any such changes will be published on the Lottery website: https://www.canaries.co.uk/club/lotteries/academy-jackpot at least one month prior to a change being made.

7.4 Each Game Number shall only be entitled to win one prize in one Draw. The prize won will relate to the first time the Game Number was generated as a Winning Number in such Draw. If a Game Number is generated a second or subsequent time in a Draw, the relevant prize will be re-drawn such that a Game Number which has not been generated in such Draw wins that prize.

7.5 The results of each Draw will be published on the Lottery website within one week of the date of the Draw and may also be published in any other manner determined by NCFC from time to time.

7.6 The winning Member(s) will be notified by post within two weeks of the date of the Draw. Such notification will be accompanied by a cheque to the value of the prize won made payable to the Member. Cheques cannot be made payable to any other person or organisation. NCFC may extend (at its absolute discretion) the period to notify winning Members. Any such changes will be published on the Lottery website: https://www.canaries.co.uk/club/lotteries/academy-jackpot

7.7 NCFC reserves the right to withhold the payment of any prize until it is entirely satisfied that the Member who has won the prize has fully complied with the Rules.

7.8 If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules 2.1 (a), (b) and (c) above then you will not be entitled to receive that prize.

7.9 There are no alternatives to the prizes offered from time to time and no interest is payable.

7.10 Any unclaimed prizes will be re-credited to the NCFC main account after a period of six months from the Draw date has elapsed and will be forfeited.

8. Suspension of the Lottery

8.1 NCFC may (at its absolute discretion) suspend the Lottery for any period of time. During such period, NCFC shall:

• Suspend Direct Debit payments from your bank or building society account as soon as reasonably practicable; and

• Retain any amounts which were paid prior to such suspension taking effect that have not been used to pay for Chances in previous Draws.

8.2 You will be notified in writing of further details regarding the resumption of the Lottery or otherwise as soon as reasonably practicable after the date of suspension.

9. Liability

9.1 NCFC shall not be liable to you for any loss or damage suffered by you arising from:

(a) Any delays or failures in the postal service or other delivery methods used by NCFC or you from time to time.

(b) Any delays or failures in any systems used by NCFC or Tower Lotteries or you to transmit e-mails.

(c) Any failure in any software or other systems used by NCFC for the administration of the Lottery.

(d) Any delays of failures in the banking system used by NCFC or you.

(e) Any refusal by NCFC to accept registration of an individual as a Member or the cancellation of a Member’s Membership by NCFC for any reason whatsoever.

(f) Any failure to enter your Chance into the Draw.

(g) Any event beyond the reasonable control of NCFC.

(h) Any other action or event which prevents or hinders NCFC from fulfilling its administrative objectives.

9.2 NCFC shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Lottery (including loss of the opportunity to enter the Lottery and / or the chance of winning a prize).

10. Self-Exclusion

10.1 Should you feel that you have issues with gambling and wish to be self-excluded from the Lottery, please email us at lotteries@canaries.co.uk to request self-exclusion with your name, address and supporter number. There is a minimum period of 6 months self-exclusion.

10.2 NCFC will not target you with any marketing material during the self-exclusion period and will remove your name and details from any marketing databases used by NCFC.

10.3 You will need to contact NCFC after your period of self-exclusion to re-instate your membership of the Lottery.

10.4 If you need to talk to someone about problem gambling then please contact GamCare. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020133 (Freephone).

11. Complaints

11.1 Any complaints relating to the Lottery should be sent to NCFC, giving full details of the complaint and supporting documentation, in one of the following ways:

• By telephone to our lottery team on 01603 218710

• By email to lotteries@canaries.co.uk

• In person, at the Stadium: Norwich City Football Club, Carrow Road, Norwich, NR1 1JE

• In writing to our Lottery Gaming and Compliance Manager at: Norwich City Football Club, Carrow Road, Norwich, Norfolk, NR1 1JE.

11.2 Save as provided for in this Agreement, the Promoter shall make the final decision on the complaint pursuant to the Rules and that decision shall be final and binding.

11.3 Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence with you.

11.4 If a satisfactory resolution cannot be reached then the matter can be referred to an alternative dispute resolution (ADR) entity. NCFC uses IBAS (Independent Betting Adjudication Service) for this purpose; IBAS are on the Gambling Commission’s approved ADR list. Their contact details are:

www.ibas-uk.com

PO Box 62639, London, EC3P 3AS.

Telephone 0207 347 5883

e-mail adjudication@ibas-uk.co.uk. This service is free of charge.

12. Privacy

12.1 NCFC are the Data Controller of your personal data collected through the Lottery. This means NCFC determines what data is collected and how this is used, including which other organisations are involved with the processing. NCFC is committed to compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) and Data Protection Act 2018.

12.2 The personal data collected about you is processed for the purpose of conducting the Lottery. This is necessary for the performance of a contract, namely the contract between NCFC and you to play the Lottery.

12.3 NCFC manages Lottery Members’ personal data. As part of this process, personal data will be used for:

• Personalising your lottery experience – for example ensuring that you do not receive promotions to join the Lottery if you are already subscribed

• Lottery subscriber profiling – this is understanding who plays the lottery and how NCFC can increase players

• Associating Lottery players with NCFC supporters

• Managing marketing activities for NCFC. 12.4 For further information about how your data is used and your information rights, please see the NCFC Privacy Notice available from available from: https://www.canaries.co.uk/privacy-policy.

13. Contact Address

All correspondence pursuant to these Rules should be sent using the following details:

Lotteries Department Norwich City Football Club Carrow Road Norwich Norfolk NR1 1JE Tel: 01603 218710 Email: lotteries@canaries.co.uk