Club continues to support local domestic abuse charities

Together with the Community Sports Foundation, Norwich City Football Club continues to deliver food parcels to domestic abuse charities to assist victims and their families suffering financial hardship and reduced access to shopping during the coronavirus pandemic.

Alongside charities like Dawn’s New Horizon and Leeway Support, players and staff have also been continuing to contact those identified as more vulnerable to ascertain whether the club can help with any needs.

Last week, the Premier League held a remote domestic abuse workshop for all 20 clubs to help spread awareness of how to tackle domestic abuse across the country.

Norwich City’s head of safeguarding, Gary Dack, said: “We discussed the increased risks of domestic abuse caused by self-isolation and we all agreed that we had a responsibility to raise awareness and the need to break down barriers to reporting.  

“The club has strong links to the Norfolk Domestic Abuse and Sexual Violence Board and we are all committed to heighten awareness of safeguarding issues and proactively highlighting the ‘You Are Not Alone’ campaign.

“Domestic abuse can happen to anyone and anybody can be an abuser. Since lockdown there has been at least 16 domestic homicides in the UK so it’s imperative that people do not live in fear or danger. Seek help before matters escalate or get out of control.” 

How to get help

The police will always respond to emergency calls if you are in immediate danger and there are many local charities and organisations still working to help you through this difficult period where you may feel more at risk.

If you know someone who is the victim of domestic abuse, we encourage you to seek help.

Some charities and organisations will be offering support over the telephone or online, please see our list below if you need to contact someone for support or advice.

If you are in immediate danger you should still call 999. Police 101 is the non-emergency number.

‘Silent Solution’ calls to the police

The ‘Silent Solution’ system helps filter out accidental or hoax 999 calls from those who need genuine police assistance.

If speaking or making an immediate sound would put you in danger and you need immediate help, call 999 and stay on the line, then press 55 when prompted and the call will be transferred to the police, who will know it is an emergency call.

Local domestic abuse services and locations of service: 

Leeway: 0300 561 0077 Email: Website: 
Norwich, Broadland, Breckland, West Norfolk

Daisy Programme: 01953 880903 Email: FB:

Pandora: (contact online) Website: Pandora have launched a new on line live chat service to support victims of domestic abuse. The service is currently available Monday to Friday, 1-3pm with 3 operators working simultaneously to offer advice and support around domestic abuse issues. 

Norfolk and Suffolk Victim Care: 0300 303 3706 Email: Website:

Sue Lambert Trust: 01603 622406 Email: Website:

SARC – Sexual Assault Referral Centre – The Harbour Centre: 01603 276381 (24/7) Email:  Website:

Spurgeons (Norwich Connect): 01603 628122 Email: Website:

Other useful local links and contact numbers (please check websites for current updates):

The Haven Project:

South Norfolk Early Help Hub
Complete an online request form for help

Norfolk Community Law Service: 01603 496623 / 07900 153753 (Clients can contact for appointments) Email: Website:

4 Women’s Centre: 0300 131 7983 Email: Website:

Norfolk and Suffolk Wellbeing Service
0300 123 1503 – 
Lines open 9am-5pm
Website: access support through your GP or any other health or social care professional, or you can self-refer using the form.

National domestic abuse helplines:

Women’s Aid – 24hr National Domestic Abuse Helpline – 0808 2000 247 or

Refuge – National Domestic Abuse Helpline on 0808 2000 247 or contact the helpline via Refuge’s contact form at

GALOP (LBGT+ Anti-violence charity): Helpline 0800 999 5428 Website:

Mankind Initiative (Male Victims): Helpline 01823 334244 Website:

Men’s Advice Line (Male Victims): Helpline 0808 801 0327

Respect (working with abusers to change their behaviour and male victims of domestic abuse): 020 3559 6650  Website:

Victim Support launched its new Live Chat service on the 24th April 20. This 24/7 online support service will be available to all victims of crime in England and Wales. This will meet the support needs for all victims of crime such as those impacted by Hate Crime, Scams & Fraud and Domestic Abuse. Visit for more information.

The Home Office have published a factsheet of guidance on GOV.UK signposting support to victims and perpetrators of domestic abuse it also contains access to information on multi languages. Updated GOV.UK advice on domestic abuse and COVID-19

Resources for staying safe from domestic abuse during Covid 19:

National charity SafeLives have put together some information and resources for people living with domestic abuse, and the professionals supporting them during this difficult time.

SafeLives safety planning guide can help you think about what you might do over the coming weeks to stay safe in the home. Link to document

The charity Surviving Economic Abuse have produced guidance on economic abuse while self-isolating, as well as practical issues including benefits and sick pay. The guidance is updated regularly as the situation changes.

Mobile support and information available through Bright Sky app by Hestia

Bright Sky is a free to download mobile app, launched by Hestia in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The app can be used by specialist, non-specialist practitioners, other employers, and for anyone looking for information about issues around domestic abuse such as online safety, stalking and harassment and sexual consent. Find out more

Child Contact Arrangements

Rights of Women have produced this guidance on COVID-19 and child contact arrangements.

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