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Whilst the progress of coronavirus (COVID-19) remains unclear, Norwich City Football Club can reassure everyone that the health, safety and welfare of players, staff and supporters is its priority.

The club will continue to follow government advice and issue any updates to supporters at the earliest opportunity.

We would like to re-emphasise that our thoughts are with everyone affected by the coronavirus (COVID-19) outbreak.

The ticket office at Carrow Road will be closed for in-person queries until further notice, this includes the telephone lines.

Click-Here.png to contact the ticket office 


Online sales at

Online sales and deliveries remain unaffected at this time, however due to the increased volume of orders we are receiving please now allow a minimum of 5 working days after the date you have placed your order for this to be processed and dispatched. Once your order has been processed and dispatched, an automatic confirmation email will be sent. 

If you have previously returned/plan to return items to us via post, please further be advised that due to the impact of COVID-19 no postal returns will be processed at this time and in light of this we have temporarily extended our returns policy to 60 days from purchase. Once our office has re-opened, our team will ensure all returns are processed as soon as possible. 

Our Retail Stores  

Our Retail stores at Carrow Road and the Fan Hub are currently closed until further notice. The Club will not operate a click and collect service during this period 



Grant Hanley: You have to appreciate the time with your family

3 Hours ago

Despite all sporting events being on hold during the UK’s nationwide lockdown, Norwich City captain Grant Hanley is trying to focus on the positives of not being able to play football.

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Club News

COVID-19: Premier League statement

3 April 2020

The Premier League released the following statement on Friday 3 April, 2020.

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Club News

Players and staff to donate to local causes

2 April 2020

Norwich City’s playing squad, Head Coach and Executive Committee have agreed to donate a percentage of their salaries to help those negatively impacted by COVID-19.

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Club News

Club statement: Ticketing update

1 April 2020

Norwich City Football Club can confirm that the following measures have been put in place surrounding season tickets and casual match tickets following the disruption caused by COVID-19.

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Club News

Club to begin furloughing process

31 March 2020

Owing to the impact of the current COVID-19 pandemic, Norwich City Football Club will begin the process of furloughing members of its staff who are unable to work at this time.

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Club News

Nominate your weekly Community Hero!

24 March 2020

Norwich City Football Club are calling on Canaries fans around the world to come together during the coronavirus (COVID-19) pandemic.

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Club News

Sean Raggett tests positive for coronavirus

21 March 2020

Norwich City Football Club can confirm that defender Sean Raggett, currently on loan at Sky Bet League One side Portsmouth, has tested positive for coronavirus.

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Club News

Carrow Road, ticket office and Fan Hub to close

20 March 2020

Norwich City have made the decision to close the club’s Carrow Road offices, Community Sports Foundation offices, ticket office and city centre Fan Hub store, in line with the government’s latest...

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