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Covid-19

Whilst the progress of coronavirus (COVID-19) remains unclear, Norwich City Football Club can reassure everyone that the health, safety and welfare of players, staff and supporters is its priority.

The club will continue to follow government advice and issue any updates to supporters at the earliest opportunity.

We would like to re-emphasise that our thoughts are with everyone affected by the coronavirus (COVID-19) outbreak.

The ticket office at Carrow Road will be closed for in-person queries until further notice, this includes the telephone lines.

Click-Here.png to contact the ticket office 

Telephone: 01603218710 – please leave your name, number, short message and a time that in convenient for a call back on the voice mail and we will call you back.

Email: lotteries@canaries.co.uk

Lottery Draws

Both the Academy Jackpot and 1902 Lottery draws will run as normal and winners will be published here. Due to the COVID-19 outbreak we are unable to process winnings at this time. We will ensure to send out all winnings as soon as possible automatically.

Joining the Lottery: You can join either the Academy Jackpot or 1902 Lottery on-line by clicking here, please note that payment is only accepted by Debit Card or Direct Debit. You will receive an email confirmation of your draw entry

‘On the Wall, City!’ Bricks

Bricks are still available to purchase by clicking here, Due to COVID-19 we are unable to have the 'On the Wall, City!' Bricks produced and installed at this time. We will send an e-certificate to you and we will ensure you are updated as soon as the brick has been installed on the South Stand

 

Online sales at shop.canaries.co.uk

Online sales and deliveries remain unaffected at this time, however due to the increased volume of orders we are receiving please now allow a minimum of 5 working days after the date you have placed your order for this to be processed and dispatched. Once your order has been processed and dispatched, an automatic confirmation email will be sent. 

If you have previously returned/plan to return items to us via post, please further be advised that due to the impact of COVID-19 no postal returns will be processed at this time and in light of this we have temporarily extended our returns policy to 60 days from purchase. Once our office has re-opened, our team will ensure all returns are processed as soon as possible. 

Our Retail Stores  

Our Retail stores at Carrow Road and the Fan Hub are currently closed until further notice. The Club will not operate a click and collect service during this period 

 

Since the 20th March 2020 the Club closed all premises in line with Government guidance on COVID-19. All footballing activities have also been suspended in line with FA guidelines including those delivered by the Community Sports Foundation, Regional Development Programmes and Norwich City Women’s Football Club. It is recognized that there may still be times when staff need to engage with children, young people and adults at risk and that safeguarding concerns may continue to be raised.

Despite the restrictions imposed by COVID-19 Norwich City Football Club remain committed to ensuring the highest possible safeguarding standards. Our designated safeguarding staff are currently working remotely and have not been subject to the furlough process. Reporting channels remain unchanged however there may be a slightly altered response caused by social distancing. Where possible all contact with safeguarding staff will be conducted by telephone or mail in the first instance. 

Club News

Premier League statement: June 4

6 Hours ago

Following the conclusion of a shareholder meeting on Thursday, June 4 the Premier League has issued the following statement.

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Club News

Premier League statement: May 27

27 May 2020

After the conclusion of Wednesday morning’s league shareholders meeting, the following statement has been issued by the Premier League.

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Club News

Premier League statement: May 18

18 May 2020

The Premier League have today, Monday 18 May 2020, issued the below statement surrounding a return to small group training.

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Community

Norwich City kit men supporting community during COVID-19 crisis

15 May 2020

Norwich City's first-team kit managers Pete Dye and John Howes have spoken of their pride in supporting the local community during the current coronavirus pandemic.

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Club News

Rebate details: How to claim

13 May 2020

Norwich City Football Club can now confirm details of the rebate options available for 2019-20 season ticket holders and members.

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Club News

Club update on ticket and membership rebates

11 May 2020

Norwich City Football Club have made the decision to begin the rebate process for those supporters that have committed to a matchday ticket or experience, or who have a seasonal product (season...

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Community

Deliveries ongoing for COVID-19 Community Project

9 May 2020

Deliveries of food parcels by Norwich City and Community Sports Foundation staff have continued this week, with a further 500 distributed across the Norfolk community to season ticket holders, local...

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Community

Deliveries continue for relief effort – COVID-19 Community Project Update

1 May 2020

Deliveries of food parcels and other essential items continue to be made to those who need them most in the community as part of Norwich City and the Community Sports Foundation’s COVID-19 Community...

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