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iFollow Norwich FAQ's

iFollow is the official streaming service of the EFL, that offers the chance to watch selected live games and enjoy audio commentary from matches across the EFL.

iFollow is available across desktop, mobile, tablet and app. Users watching matches live on a mobile or tablet device will have to use the iFollow app, which is available via the App Store and Google Play Store. There is currently no available app on the Amazon Appstore. For more details on how to download see below...

 

Follow your team live, wherever you are in the World

If you’ve got access to a desktop, tablet or mobile device then you’ll be able to follow your club. Live match streaming is also available on desktop and using your club’s official app. Get it now from Google Play or Appstore.



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As iFollow is a streaming service it is only available on desktop, mobile, tablet and app and not directly through your television. However, you will be able to watch on your television via an HDMI cable, which will allow you to transfer the image from your device on to your television screen. Other means of watching on the television are available including screen sharing however this will be dependant on your device.

For more details on prices and available packages please visit our ‘Subscribe’ page. iFollow Match Passes are available for £10 per game. Season ticket holders will be granted free access for all of our home league games and away midweek games, see below questions for more details.

The EFL will be providing every season ticket holder with a complimentary iFollow Match Pass to watch us live while we are playing with reduced stadium capacities. Season ticket holders will be granted free access to all home and midweek away league games via a promo code. See below for a step by step guide on how to redeem the promo code.

Season ticket holders will receive a free promo code for every home and midweek away league game. Season Ticket holders will still need to purchase a £10 iFollow Match Pass for any away Saturday league fixtures.

Season ticket holders will be emailed a promo code ahead of each game available to stream on iFollow. This email will be sent directly to the email address on your account, so it is vital that we have a correct email address on file. Head to tickets.canaries.co.uk or call the Ticket Office on 01603 721902 (option 1) to update your account details.

Follow our step by step instructions below on how to redeem your promo code:

  1. Ensure we have an email address registered on your online ticketing account. See above FAQ on how to update your email address.
  2. Your iFollow Match Pass promo code will be emailed to you before every game that is selected for iFollow coverage. This code is exclusive and one-time use only
  3. Visit canaries.co.uk/ifollownorwich and scroll down to ‘Match Passes’. Select the match you want to watch and click ‘Subscribe Now’
  4. If you already have an iFollow account, sign in using your email address and password. If not, create a free account by clicking ‘Register Now’. Your registered email address must match the one on your online ticketing account
  5. Enter your promo code into the box on screen and click ‘Apply’. Your Match Pass will then be available for free. Please note you will still have to enter your card details in order to process the free match pass
  6. Head over to our Facebook, Twitter or YouTube channel to watch NR1 Live
  7. Just before kick-off, switch back to iFollow so you do not miss any of the live action

If you already have an account created, then just sign in using your email address and password. Visit our ‘login page’ to sign-in. Please note, the email address on your iFollow account must match the email address on your ticketing account in order to receive the promo code.

If you do not already have an iFollow account, all you need to do is register for a free account. Visit our ‘login page’ to create an account by entering the required details. Please note, the email address on your iFollow account must match the email address on your ticketing account in order to receive the promo code.

If you’re a season ticket holder and you haven’t received a promo code, firstly, please ensure that you have an email address on your Norwich City ticketing account and that this matches with the email address on your iFollow account. You can also use our LiveChat function on tickets.canaries.co.uk to speak to one of our members of staff or call our Ticket Office on 01603 721902 (option 1).

The free iFollow Match Pass promo code is exclusive to the season ticket holder that it was sent to and is a one time use only. Season ticket holders will receive a promo code for each game that is available to stream and once redeemed it will then be invalid.

If you are not a season ticket holder, you will be able to purchase a Match Pass to watch any of our league games that are not televised on Sky Sports. Click here for more information on Match Passes and pricing.

You are able to activate your promo code at any time up until kick-off of the selected game however we would strongly advise activating this at the earliest opportunity. By activating your promotional code, you can check that it is set-up correctly, that you can login and access your account and that you are ready to stream the match in advance of kick-off.

iFollow also has international packages available for overseas supporters. This includes a season pass, monthly pass, and match pass. Supporters will only be able to view and subscribe to international packages if they are overseas. Please see below a table containing available international packages:

Video Season Pass Video Monthly Pass Video Match Pass
£140.00 £20.00 £7.00

As iFollow is a product run and managed by the EFL, you will need to contact their helpdesk directly with any questions that we are unable to answer. Please email ifollow@efl.com with the subject of the email as ‘Norwich City’, followed by your query. An EFL helpdesk representative will then respond to your query. The EFL will also be operating a Live Chat function that will be live from 2 hours before kick-off on a matchday.