Compliments and Complaints

Norwich City greatly values the thoughts and views of all its supporters. The club has a Head of Supporter Engagement and a Customer Services Manager providing a dedicated point of contact to answer queries and represent the needs of fans.

If you would like to provide positive feedback or say thank you to a specific member of staff you can do this by emailing supporterrelations@canaries.co.uk.

If you’re at Carrow Road and you see or hear discriminatory or anti-social behaviour on a matchday please notify the nearest steward or police officer.

Alternatively text 80011

Start your message REPORT followed by details, descriptions and seat numbers.

All text messages are treated in the strictest confidence and, for our staff, it is better to monitor the situation as it is happening and to be able to act at the time of it occurring.

Otherwise, please register your complaint by filling in the below form

Our complaints policy states that we will do our best to respond to and resolve complaints within five working days of them being submitted. You will be kept informed of if any delays occur and all complaints will be responded to via email.

Our complaints and privacy policies can be found below.