Coming to see the Rocket Man live tomorrow night? We have all the information you need to know for your visit at Carrow Road.
Norwich City is delighted to welcome back the legendary, world-renowned solo artist Elton John to Carrow Road for the second time in his career, as he kicks off the UK leg of his Farewell Yellow Brick Road – The Final Tour.
Below is all the information you need to know for your visit tomorrow night.
**What time do doors open?**
Doors open at 4.30pm and the show starts at 7pm. There is no support act, so please be in your seats by 6.45pm.
**Are there any age restrictions?**
All children under the age of 12 must be accompanied by an adult.
**What security can I expect?**
**Bag policy**
All ticket holders are now prohibited from bringing any bag into the stadium unless it is smaller than an A4 piece of paper (height: 297mm width: 210mm depth: 210mm). Bags will be checked at an outer cordon before entering the stadium. Bags larger than A4 will not be permitted entry.
**Bottle policy**
Plastic/metal Reusable Bottles and cans are not permitted into the stadium for security reasons. Disposable plastic water bottles are permitted – all tops will be removed at the turnstiles.
**Smoking policy**
Smoking (including e-cigarettes) is not permitted in any area of the stadium.
**Prohibited items**
The full list of prohibited items can be found [here](https://files.canaries.co.uk/canaries/ProhibitedItems.pdf).
**Are there any COVID-19 restrictions in place?**
Despite COVID-19, we still encourage that visitors do all you can to minimise the risk of passing on COVID-19.
If possible, take a COVID-19 test if you have COVID-19 symptoms to check there is no risk of passing on the virus.
You can also wear a face covering in indoor and crowded areas and continue to wash your hands regularly or use hand sanitiser provided around the stadium.
**I need to collect my tickets. Where is the box office?**
Tickets will be available to collect on the day of the event from the Promoter box office. The Promoter box office can be found within the Joma Stand. Please observe signage or ask a steward who will direct you to these locations.
Please be sure to bring your booking reference number and ID.
**I have a complaint/query. Who should I talk to?**
The Promoter box office can be found within the Joma Stand. Please observe signage or ask a steward who will direct you to these locations.
Any complaints about the Holder’s ability to view the concert from his/her seat (if any) must be made to the Promoter’s on-site box office within thirty minutes of the commencement of the headline act’s performance. Post event complaints cannot be validated. Any other complaints regarding the concert must be made during the concert to the Promoter’s on-site box office, the location of which is described above.
**What is the venue address?**
Our address is Carrow Road, Norwich, NR1 1JE and our contact number is 01603 721902. For general enquiries, please use our [contact form here.](https://www.canaries.co.uk/club/contact-us)
**Travelling by car**
There will be no event car parking at Norwich City Football Club however there are many local car parks nearby:
- Rose Lane Car Park Mountergate, Norwich NR1 1PY (24/7)- [norwich.gov.uk](http://norwich.gov.uk) 595 spaces
- Castle Mall Farmers Ave, Norwich NR1 3LE (Close midnight) - [castlemallnorwich.co.uk](http://castlemallnorwich.co.uk) 710 spaces
- Riverside Entertainment Centre, Norwich NR1 1WT (24/7) - [riversidenorwich.co.uk](http://riversidenorwich.co.uk) 734 spaces
- Lower Clarence Road, Norwich NR1 1HA (24/7) - [apcoa.co.uk](http://apcoa.co.uk) 390 spaces **(suggested coach parking)**
There are a number of accessible parking spaces at each of the above locations. For more parking options visit [here](https://www.norwich.gov.uk/directory/1031/car_parks). For more information on accessible parking please contact Norfolk County Council.
**Travelling by train**
Carrow Road is approximately a ten minute walk from Norwich train station.
TRAIN TIMES ([greateranglia.co.uk](http://greateranglia.co.uk))
**22.50, 23.20**
Norwich to Lowestoft (Brundall, Cantley, Reedham, Haddiscoe, Somerleyton, Oulton Broad North & Lowestoft)
**22.52**
Norwich to Cambridge (Wymondham, Attleborough, Thetford, Brandon, Ely, Cambridge North & Cambridge)
**23.00, 23:40**
Norwich to Gt Yarmouth (Brundall Gardens (23:40 only) Brundall, Lingwood, Acle & Gt Yarmouth)
**23.05, 23.35**
Norwich to Ipswich (Diss, Stowmarket & Ipswich)
**23.05, 23.27**
Norwich to Sheringham (Salhouse, Hoveton & Wroxham, Worstead, North Walsham, Gunton, Roughton Road, Cromer, West Runton & Sheringham)
**23:15**
Norwich to Ely (Thetford & Ely)
**Travelling by bus**
Carrow Road is approximately a 19 minute walk from Norwich bus station.
Please visit: [firstbus.co.uk/norfolk-suffolk](http://firstbus.co.uk/norfolk-suffolk) for further information.
For Park and Ride information, visit . Buses from Norwich Bus Station to Thickthorn will run until 11.45pm.
Coach parking will be located at RCP Lower Clarence Road, Norwich, NR1 1HA.
**Travelling by bike**
Cycle parking is available in the following locations:
- Morrisons
- Riverside Leisure Centre
- Norwich railway Station
**What is the weather forecast?**
During the concert, the weather is forecasted to be dry and an average of 19 degrees.
**Does the stadium accept cash and card?**
Carrow Road is a cashless venue. The village and all kiosks accept contactless/card payments.
**Will food and drink be available to purchase?**
The village will be open from 12pm and there will be a wide range of food and beverages available to buy inside and outside the stadium.
Outside the ground, there will be vendors such as burgers, fish and chips, hog roast, nachos and pizza. Inside the concourse there will be hotdogs, sausage rolls and vegan pasties available.
Alcohol will be available to buy for adults aged 18 and over, however you will be required to provide photo identification as proof of age.
**Can I bring my own food and drink?**
If any customers suffer from a condition that requires specific dietary requirements, please contact the venue prior to arrival to obtain permission to bring those products in, otherwise they will be confiscated on entry. Searches will be applied at point of entry and guests will be asked to discard any food or drinks before entering.