Important fan information: Norwich City v AFC Bournemouth

As the club continues to welcome back a capacity crowd to Carrow Road, supporters should be aware of a number of key points and changes for the new season.

Click here to view the club’s updated ground regulations and ticketing terms and conditions.

Click here to view the full supporter code of conduct.

COVID-19 checks

There will be no COVID-19 checks in place on entry to Carrow Road for the Bournemouth fixture, however supporters are asked to continue following the ongoing government guidance.

Supporters that are required to self-isolate having tested positive for COVID-19 should not attend this fixture. In addition, those who have also received a notification to self-isolate, or are displaying symptoms of COVID-19, should also not attend the fixture.

For the latest government guidance on COVID-19 please visit the below link.

https://www.gov.uk/coronavirus

Whilst it is not a legal requirement to wear face coverings on matchdays at Carrow Road, the club strongly recommends supporters do so whilst transiting through covered and indoor areas, such as concourses and lounges.

In line with potential government requirements, it is anticipated that there will be COVID-19 checks taking place at all matches throughout the 2021/22 season. These details will be communicated ahead of each match.

Ticketing procedure

The ticket office and collection point will open from 9.30am on Tuesday through to kick-off for in-person queries, transactions and collections.

The club would like to remind supporters to allow ample time for in-person collections and queries.

Supporters with a valid matchday or season ticket will be permitted to enter the stadium. Turnstiles will open from 5.30pm, with supporters advised to arrive early.

Please note that the ticket website's live chat function is unavailable in the lead up to matchday. Any queries must be directed to supporterrelations@canaries.co.uk.

Entry to the stadium

The club would ask supporters to remain patient, respecting the wishes of fellow supporters, when moving through entry turnstiles and into stadium concourses.

Refreshment and toilet facilities will be open as normal.

Whilst in closed, covered and indoor areas at Carrow Road, supporters are strongly encouraged to wear face coverings, as they move through and transit to their seat.

Cashless stadium

The club would like to remind supporters that Carrow Road is now a cashless stadium. Payments at all Norwich City outlets, both inside and outside the stadium, must now be made with either a credit or debit card, or contactless payment device, such as Apple Pay or Google Pay.

This includes all transactions made at programmes vendors, Carrow Road car parks, stadium superstore, kiosks, bars and restaurants. No cash transactions will be accepted.

Alternate ways to follow

For those not attending the fixture, live audio commentary will be available via the club’s CanariesTV digital platform. Match audio passes are priced at £2.50, with commentary and audio provided by Chris Goreham and the BBC Radio Norfolk’s matchday team.

Buy your audio match pass here.

Live updates will also be provided on our Facebook, Twitter and Instagram accounts, with a match report published on canaries.co.uk after the final whistle.

Food

Yellows Bar & Grill, located in the Regency Security Stand, will be open for food and drink services both pre and post-match.

The bar will open from 12pm through to the 7pm kick off. Please note, supporters wishing to order food from Yellows Bar & Grill are strongly advised to book a table in advance. Book your table now.

Anyone with a match ticket can gain access to the Gunn Club lounge pre and post-match.

The Gunn Club will be open from 4pm to anyone with a match ticket on a first come, first serve basis. If the room reaches capacity, fans won’t be able to enter.

The Grill Restaurant is open for supporters to book in advance - two Courses for £26 and three Courses for £32. This must be pre-booked and paid in advance by calling 01603 218724.

The Food to Go option will also be available and fans can purchase items for this on the day - no pre-order will be necessary.

Carrow Road store

The Carrow Road store will be open from 10am to 10pm. Retail pop-ups are located outside and inside Carrow Road from 5pm to 7pm. The FanZone pop-up will be open from 4.30pm to 6.30pm.

Junior Canaries Family FanZone

The Junior Canaries Family FanZone will be open from 4.30pm to 6.30pm at Carrow Park. For one game only the FanZone will be open for everyone! As this game is a Carabao Cup fixture, we will be open to anyone that would like to attend, unlike our usual league games which are open exclusively to our 2021-22 junior members.

Parking

County Hall car park will be open from 5.15pm and has limited space due to construction that is taking place. It costs £6 to park there and spaces cannot be booked in advance.