Location: Carrow Road, Norwich
Salary: £35,000 per annum + company benefits
An exciting opportunity has arisen for a fantastic candidate to join our commercial team at Norwich City Football Club in the role of customer services manager. This role plays a central role in the club’s commitment to continuous improvement and is responsible for leading the provision of excellent customer service and relations throughout the club. The ideal candidate will also have previous experience or an enthusiasm to manage a team.
Contract and hours: full time, 40 hours per week, Monday to Friday
Key tasks/responsibilities include, but are not limited to:
- Leading and developing the customer services executive, who is the first point of contact for all transactional customer queries
- Investigating and resolving customer’s queries, which may be complex in nature
- Developing an effective customer satisfaction feedback process and complaints reporting mechanism
- Working alongside the head of supporter engagement to continuously improve the club’s results in industry standards such as the Family Excellence Award
- Arranging internal mystery shop audits, working collaboratively with colleagues in response to findings
Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now here to become our Customer Services Manager.
Closing date: Wednesday, May 4 2022
Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.